Page 55 - Port of Kokkola Handbook & Directory

PORT OPERATIONS & SERVICESFirst-rate solutions meet every needOy Backman-Trummer AbHannu Myllymäki, Area Manager, Oy Backman-Trummer AbNorthern Europe’s leading logistics operator, Oy Backman-Trummer Ab – part of the KWH Logistics Group and active in 17 different Finnish port or industrial locations – is actively winning new customers from all parts of the country.Backman-Trummer is at the forefront of this. Our reputation is second-to- none thanks to our ability to offer comprehensive tailored logistics solutions,” says Mr. Myllymäki. “Increasing numbers of companies have realised that acquiring the different parts of the transport chain from many different places is not necessarily the most sensible option in terms of overall cost.“We are receiving new enquiries from both new start-up organisations and more established companies who want to use our services,” says Hannu Myllymäki, Backman-Trummer’s Kokkola-based Area Manager. “In order to deal with these enquiries, we have to learn about these companies and how we can work with them as a business partner and not just as a service provider.Backman-Trummer works and why the logistics company offers particular logistical solutions. “It sometimes means that the customers may have to change their production methods in order for us to offer solutions which meets their collection and delivery demands.“If the transport chain is split into many parts, this easily results in sub- optimisation and inefficiency. Backman-Trummer takes responsibility for the entire chain, making sure that goods and information reach their destination on time, every time.”“We need to know about their products, collection and delivery times, production methods and their expectations from a company such as ours. Only then can we begin to offer them realistic solutions which meet their logistical needs.”“But one thing is certain – once they use us one time, they stay with us and we become their business partner; that’s the next best thing to becoming part of their own company.”Providing comprehensive solutions already accounts for half of the company’s turnover and the annual 10% growth in recent years is almost entirely explained by an increase in providing customers with realistic and cost-effective solutions.Backman-Trummer offers customers optimal logistics solutions. Its goal is to be the leading and most trusted partner in its customers’ logistics operations. The company’s focus is on providing innovative and reliable services.Finland has a great reputation for freight forwarding excellence, “andMr. Myllymäki says that a tailored transport chain “often includes a combination of many different parts, such as rail, road, sea and air transportation. Between theMr. Myllymäki notes that getting to know a customer’s needs also means the customer getting to know how53HANDBOOK & DIRECTORY PORT OF KOKKOLA“We are receiving new enquiries from both new start-up organisations and more established companies who want to use our services.”